if i could give this a "0" i would! i rented my car and paid for it 2 weeks before i needed it only to be called 4 days before pickup to be told they dont have a van would i consider and suv, i said yes only to be called 3 hours later to be told they don't have one of those either! and to top it off you now have $500 of mine and say that the refund will take 7-14 business days to be refunded. im not made of money and now i need to rent from someone else (which by the way enterprise has been top notch!) and you have my money tied up!!! customer service people are beyond rude as well!
Hertz is a US Car Rental based in Staunton, Virginia. Hertz is located at 49 Lee Jackson Hwy, Staunton, VA 24401, USA.
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