I have never been less impressed with a dry cleaning company.
I have been going to Shipplett's (on Greenville Avenue, not Augusta) for years. Until recently I have had no complaints. However, they brought in a new woman (a manager) who comes across as nothing but surly and rude. She seems miserable.
A week ago, I went in to drop something off and pick something up. Their credit card machine wasn't working. While I was looking for cash (who carries cash any more?) instead of apologizing, she snapped at me--almost barked--"I'll take these until you get your money." I wasn't sure if she thought I was going to take my items without paying or if she was disgusted with me for not having cash--she seemed disgusted. I was appalled. But, I thought I would give her--them--another chance. Everyone has a few bad days, right? I went in today to pick up the item I had left the last time. The credit card machine was working. But at no time did this woman smile, make eye contact, ask how I was, thank me for my business, or in any way make me feel valued as a customer. I felt like I was a tremendous burden to her. I didn't drop anything off and I will be looking for a new dry cleaner.
Thank you!
Shipplett Cleaners is a US Laundry based in Staunton, Virginia. Shipplett Cleaners is located at 1003 N Augusta St, Staunton, VA 24401, USA.
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