Absolutely disappointed in Staunton Lowes. Like others expressed, could not find anyone in carpet and flooring and I had to find someone myself. The ones suppose to be working there was found and didn't have time to help and was very rude about it. We have made several trips to the flooring department and have experienced the same run around. I had to read my own flooring plans and help with the square foot of one particular room that we are needing carpet in. Ontop of all this we bought a whirlpool 4 door stainless steel refrigerator and it has broke twice and not even a year old. Then to get help with that was a nightmare. We still haven't received a check for the loss in food. Called and the email didn't get forwarded to the claims department. Needless to say we won't be dealing with lowes. Go to home Depot where there is friendly staff ready and eager to help you.
Good quality products, good customer service
Horrible customer service. 11 employees just walking around not even working while customers wait in line.
If I could give my service experience minus 3 stars, I would. Although Sandy, the window shade salesperson at Lowes was great, I can't, no matter hard I try, get the shades actually installed (which I had to pay in advance for). They evidently only have one installer company, and multiple phone calls to both Lowes and this private company have not even resulted in a call back, much less an appointment. The shades arrived at my house over two weeks ago--and are still sitting there, with no indication that someone will ever actually install them. Go elsewhere if you want your window treatments actually installed!
Steve and Steven in flooring are awesome helped us find the single piece of flooring transition they had in store and helped track the couple of more we needed in a different store.
Lowe S Home Improvement is a US Hardware Store based in Staunton, Virginia. Lowe S Home Improvement is located at 1028D Richmond Ave, Staunton, VA 24401, USA.
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